Complaints

The Garth Law Group is committed to providing high-quality legal services and maintaining the highest professional standards. If you are dissatisfied with our services or website operations, we encourage you to inform us so we can address your concerns promptly.

How to Submit a Complaint

Please submit your complaint in writing to our designated complaints officer:

  • Contact Person: Carlos Garth, Managing Partner

  • Email: service@garthlawgroup.com

  • Mailing Address: 501 S. Austin Ave, Georgetown, TX 78626

  • Subject Line: Formal Complaint – Your Name, Reference

Complaint Information Required

To help us investigate and resolve your complaint efficiently, please include:

  1. Your full name and contact information.

  2. The specific nature of your complaint or grievance.

  3. Relevant dates, names of firm personnel involved, and reference numbers (if applicable).

  4. Copies of any supporting documentation.

  5. Your desired outcome or resolution.

Our Resolution Process

  1. Acknowledgment: We will acknowledge receipt of your complaint in writing within 48 hours.

  2. Investigation: Your complaint will be reviewed by the managing partner who will investigate the facts and review relevant records or files.

  3. Response: We will provide a formal written response outlining our findings and proposed resolution within 30 days of receiving your complaint.

  4. Escalation: If you remain unsatisfied with our internal response, you may have the right to contact the appropriate regulatory body or State Bar authority in this jurisdiction:

    1. Regulatory Body: State Bar of Texas